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Friday April 6th, 2007

5.4
PostRank

My Favorite Graphs... and the future

From Creating Passionate Users, 1 year ago, 0 comments Comment

This blog has always been about optimism, creating better user experiences, helping users spend more time in flow, and learning. There are 405 posts here. More importantly, there are nearly 10,000 comments from y'all that add so much more to...

Monday April 2nd, 2007

5.6
PostRank

Update/Joint Statement with Chris Locke

From Creating Passionate Users, 1 year ago, 0 comments Comment

Chris Locke and I agreed to publish a statement, together (both in our own words) in advance of the story which will appear tomorrow (Monday, April 2) on CNN, at 7:20 AM (EST) on "CNN American Morning", and throughout the...

Monday March 26th, 2007

Death threats against bloggers are NOT "protected speech" (why I cancelled my ETech presentations)

From Creating Passionate Users, 1 year ago, 0 comments Comment

As I type this, I am supposed to be in San Diego, delivering a workshop at the ETech conference. But I'm not. I'm at home, with the doors locked, terrified. For the last four weeks, I've been getting death threat...

Thursday March 22nd, 2007

7.2
PostRank

User Community and ROI

From Creating Passionate Users, 1 year ago, 0 comments Comment

Every time I give a talk, someone always asks, "That's all good and nice that helping users learn is the key to creating passionate users... but who's going to do all that extra work? Who's going to make the extra...

Wednesday March 21st, 2007

6.6
PostRank

Is your app an ass-kisser?

From Creating Passionate Users, 1 year ago, 0 comments Comment

If your app was an employee, what kind of employee would it be? When it's employee performance review time, how would you rate it? These are just a few of the apps I've worked with recently... What other app/product employee-types...
2.2
PostRank

Random Tuesday Links

From Creating Passionate Users, 1 year ago, 0 comments Comment

Some Tuesday links: Josh Clark (globalmoxie) has written a wonderful post about the power of mystery. I highly, highly recommend it. We love Jeff Atwood at Coding Horror, and thanks to Ryan Fox for pointing out this post on friendlier...

Monday March 19th, 2007

3.4
PostRank

Helping users "feel the fear and do it anyway"

From Creating Passionate Users, 1 year ago, 0 comments Comment

We've said before that reducing fear might be a killer app... making something users were previously afraid of feel less threatening. Wesabe does this for personal finances. Dr. Laurie Kemet does this for a trip to the dentist. And Electric...

Sunday March 18th, 2007

6.0
PostRank

How to host a product/feature design party

From Creating Passionate Users, 1 year ago, 0 comments Comment

Want to design the next great web app? Upgrade your product, but can't decide what to add or change? Add a new feature to your product, but can't decide how to implement it? Forget focus groups. Forget endless meetings and...

Saturday March 17th, 2007

5.1
PostRank

Seven Blog Virtues (for a Global Microbrand)

From Creating Passionate Users, 1 year ago, 0 comments Comment

I was on a panel at SXSWi based on Hugh MacLeod's Global Microbrand idea. My slides for that panel were very lightweight--nothing meaty, just an orientation that I believe is really important if you're trying to attract more readers. I've...

Friday March 16th, 2007

6.2
PostRank

Is Twitter TOO good?

From Creating Passionate Users, 1 year ago, 0 comments Comment

Twitter scares me. For all its popularity, I see at least three issues: 1) it's a near-perfect example of the psychological principle of intermittent variable reward, the key addictive element of slot machines. 2) The strong "feeling of connectedness" Twitterers...

Thursday March 15th, 2007

Face-to-Face Trumps Twitter, Blogs, Podcasts, Video...

From Creating Passionate Users, 1 year ago, 0 comments Comment

SXSW Interactive had more attendees than ever before. A lot more. But here's the confusing part: the people attending are the same people who create and evangelize the tools that make attending totally unnecessary. I started my keynote by asking...

Sunday March 11th, 2007

Searching the CPU Blog Space

From Creating Passionate Users, 1 year ago, 0 comments Comment

As you might guess, I’m a big fan of web search. Disclosure: I work at Google now, but I’ve always felt that being able to effectively search is really a key skill, whether you’re searching in a library or in...

Friday March 2nd, 2007

The best user manuals EVER

From Creating Passionate Users, 1 year ago, 0 comments Comment

We say users won't RTFM, but they do. Just not the one that comes with the product. Personally, I hope companies don't listen to me about making better end-user docs, support, and online help. If y'all made better FMs, I'd...

Sunday February 25th, 2007

Too many companies are like bad marriages

From Creating Passionate Users, 1 year ago, 0 comments Comment

It's been said that the secret to a good marriage is... don't change. In other words, be the person you were when you were merely dating. Don't stop paying attention. Don't stop being kind. Don't gain 50 pounds. Don't stop...

Thursday February 22nd, 2007

Are our tools making us dumber?

From Creating Passionate Users, 1 year ago, 0 comments Comment

It's lunchtime at the cafe and you give the cashier a $20 bill for an $8 purchase. She gives you $32.78 in change. You mention the mistake. She says, "But that's what the cash register says I owe you." She...

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