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From Ayende @ Blog, 3 months ago, 0 views

As you know, I had a server crash, that took down the server, and result in a very trying times trying to contact support. VPSLand support insisted repeatedly that all the data was lost and that there isn't anything to be done about it.

Somehow, however, a technical person got involved. The first time I heard about that was when I got an alert for a full disk in the hosted server, which made me hopeful. A few hours later it was up again. I hurriedly logged in and backed up everything that I cared about to both S3 and locally. It went down a few more times, but at this point, I am past caring.

The server will move to a different host as soon as I have the time for that. That old adage about the customer being right? It might not always be right, but I am not going to do business with a place that isn't going to do the most they can do to help me.

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